Shipping policy
ORDER PROCESSING:
Please allow 1-3 working days to process your order. Expect an email within 1-3 working to let you know your order is on the way!
STORE PICKUP - Feike de boerlaan 201, 1019WG, Amsterdam, The Netherlands
Orders can be picked up daily, from 6 hours after the order. An email will be sent when your order is ready for pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within The Netherlands of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders placed before 15:00 during store hours 9:00 -17:00 will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders are generally shipped within 2-4 working days using PostNL. Flat rate shipping fee of 15 euro applies to orders shipping to locations outside The Netherlands.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer 10 euro flat rate shipping to EU countries.
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over 100 euro).
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: EU and North American countries.
REFUNDS,RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@artnbooks.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@artnbooks.com.